A customer’s view

5th April 2022

It is always a real boost to receive such lovely feedback. These are just a few quotes received via carehome.co.uk about Rockdale House Care Home over the last 24 months.

Everyone is always so kind, helpful, and friendly, nothing is ever too much trouble. My mother is well cared for and feels safe, secure, and happy.

Although my sister is new to Rockdale House the first few weeks have been so good. Staff have made her very welcome and already her health has improved. She is also much happier.

We cannot say enough about the exceptional care and kindness that our family has received from everyone at Rockdale House while our aunt has been recovering in respite care, despite the added complexities of Covid-19. We have seen the steady improvement in our aunt’s health and wellbeing, and we are so grateful for the sensitivity to her individual needs and for the warmth and expertise of everyone at Rockdale House. Thank you all so much for your patience and compassion. You have been a Godsend to us.

I came here for respite care at short notice and was made very welcome and comfortable straight away. The staff are helpful, cheerful, competent and confident. There is a cheerful atmosphere regardless of how busy they all are. People are treated with respect and kindness. The food is good and cups of tea always available.

This is the only care home I’ve used and find it very good overall. All staff are extremely helpful and cheerful; the manager is top-notch and if we have problems, tell her, and they are sorted pronto. Generally speaking, we are okay.

It is a very challenging time to have a family member in a care home. I am happy to say that Rockdale House has performed above and beyond our expectations. The manager has personally been in contact almost daily and has been extremely caring. We are 100% satisfied.

My mother was admitted to Rockdale House from hospital after a series of falls and a determination that she could no longer live independently in her flat. The Rockdale House team have been truly exceptional in their care for her and in how they work with us. They are respectful of my mother’s dignity, kind, helpful, flexible and attentive. The interim care manager is hands-on, personal, intensive involvement has made a huge difference to all of us.

It is some eight or so years since I last visited Rockdale House prior to the opening of the new facility, my mother was a resident at the time. I was delighted to get the same warm feeling by the staff and the ambience in the home. Plus many of the staff being there previously showing continuity would strongly recommend.

Care team are attentive, friendly and respectful. Good atmosphere. Facilities are good and inclusive to residents and visitors alike. Management team are approachable and interested and knowledgeable of resident.

Excellent care at all times. The home is clean and staff are very friendly and caring and respectful of the service user’s dignity.